I first learned about demarcation at school during Business Studies during an overview of trade unions, their history and their practic...
Saturday, 27 February 2016
Friday, 26 February 2016
Well I was on the phone to a supplier we don't often use the other day, chasing an ETA for delivery, when I heard the most ungodly out...
Saturday, 20 February 2016
This is an issue that comes up a lot in our industry: whose job is it to get the quote from the supplier — the admin staff or the attend...
Welcome to my new blog, where I'm going to discuss the issues affecting the workers on the front line of customer service in facilities...
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