Nobody likes getting earache, i.e complaints or being shouted at by someone who is angry about something, not necessarily ourselves. Ove...
Showing posts with label call centre. Show all posts
Showing posts with label call centre. Show all posts
Thursday, 27 February 2020
Friday, 26 February 2016
Well I was on the phone to a supplier we don't often use the other day, chasing an ETA for delivery, when I heard the most ungodly out...
Saturday, 20 February 2016
This is an issue that comes up a lot in our industry: whose job is it to get the quote from the supplier — the admin staff or the attend...
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