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Tuesday, 19 May 2020

Looking Forward To The New Normal

Wendy C May 19, 2020 Coronavirus 0 Comments
Lockdown is being eased and people are preparing to go back to work in a range of industries. As the Coronavirus continues to wreak havo...
By Wendy C - May 19, 2020 No comments:
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Labels: Coronavirus, environment, health and safety

Tuesday, 5 May 2020

When Can We Go Back To Work?

Wendy C May 05, 2020 Coronavirus 0 Comments
Given the impact of the lockdown on the global economy, it's hardly surprising that there's a clamour for people to get back t...
By Wendy C - May 05, 2020 No comments:
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Labels: Coronavirus, Customer service delivery, health and safety

Wednesday, 29 April 2020

C-19 Business Pledge: A Vital Resource Or A Publicity Stunt?

Wendy C April 29, 2020 Coronavirus 0 Comments
Former cabinet minister the Rt Hon Justine Greening and entrepreneur David Harrison have created the C-19 Business Pledge , an ini...
By Wendy C - April 29, 2020 No comments:
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Labels: Coronavirus, health and safety, politics

Tuesday, 21 April 2020

Is Construction an essential industry?

Wendy C April 21, 2020 Coronavirus 0 Comments
With PPE in short supply on the front line and the rest of us in lockdown, constructions have been effectively told to carry on. Given t...
By Wendy C - April 21, 2020 No comments:
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Labels: Coronavirus, education, health and safety

Saturday, 11 April 2020

Should The Coronavirus Crisis Bring Contract Work To A Halt?

Wendy C April 11, 2020 Coronavirus 0 Comments
On the Health and Safety Executive forums, poster Bill Sowerbutts raised a question on safety at work vis-a-vis the Coronavirus crisis: ...
By Wendy C - April 11, 2020 No comments:
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Labels: Coronavirus, health and safety, relationships

Thursday, 26 March 2020

Working From Home - How To Do It Well

Wendy C March 26, 2020 Coronavirus 0 Comments
Due to Government restrictions on public movement a lot of us are now working from home. Let's talk about how to make the most of it. ...
By Wendy C - March 26, 2020 No comments:
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Labels: Coronavirus, education, health and safety, relationships

Monday, 23 March 2020

Communication: The Key To Success

Wendy C March 23, 2020 demarcation 0 Comments
One of my biggest bugbears in FM is communication. The companies where communication is the priority are the ones that tend to retain thei...
By Wendy C - March 23, 2020 No comments:
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Labels: demarcation, health and safety, relationships

Monday, 16 March 2020

Hygiene Best Practice For A Safe Working Environment

Wendy C March 16, 2020 Coronavirus 0 Comments
The advent of the Coronavirus has scared many of us into social distancing, working at home, and panic buying. The good news is that by ta...
By Wendy C - March 16, 2020 No comments:
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Labels: Coronavirus, education, health and safety

Friday, 13 March 2020

Coping With Coronavirus

Wendy C March 13, 2020 Coronavirus 0 Comments
Coronavirus is a nasty thing; it takes a week or so for symptoms to manifest and while most of us who get it suffer as much as from nor...
By Wendy C - March 13, 2020 No comments:
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Labels: Coronavirus, Customer service delivery, health and safety

Wednesday, 11 March 2020

Working At Height: Getting RAMS Right

Wendy C March 11, 2020 health and safety 0 Comments
In my last post I talked about working with contractors and how I'd turned men away from site for not having the correct RAMS. Toda...
By Wendy C - March 11, 2020 No comments:
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Labels: health and safety, legal, RAMS, subcontractors

Thursday, 5 March 2020

Working With Contractors

Wendy C March 05, 2020 Customer service delivery 0 Comments
Since I stared my new job the most managerial things I’ve done include asking contactors to move their vans away from the entryway...
By Wendy C - March 05, 2020 No comments:
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Labels: Customer service delivery, health and safety, RAMS, relationships, subcontractors

Thursday, 27 February 2020

How To Deal With Irate Customers: Five Steps To Win Them Over

Wendy C February 27, 2020 call centre 0 Comments
Nobody likes getting earache, i.e complaints or being shouted at by someone who is angry about something, not necessarily ourselves. Ove...
By Wendy C - February 27, 2020 No comments:
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Labels: call centre, Customer service delivery, demarcation, relationships, subcontractors

Thursday, 20 February 2020

Communication: The Key To Success

Wendy C February 20, 2020 Customer service delivery 0 Comments
One of my biggest bugbears in FM is communication. They were better at it in my last job than in others; people knew what was going on. Th...
By Wendy C - February 20, 2020 No comments:
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Labels: Customer service delivery, demarcation, Engineers, relationships, subcontractors, suppliers

Tuesday, 18 February 2020

Daisy-Chaining Contractors: The Problems And Pitfalls

Wendy C February 18, 2020 Customer service delivery 0 Comments
We've been warned (I hope!) that daisy-chaining plugs into extension leads as shown in in this picture is a very bad and dangerous ide...
By Wendy C - February 18, 2020 No comments:
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Labels: Customer service delivery, health and safety, subcontractors

Thursday, 13 February 2020

Ethical Facilities Management In A Fast-moving World

Wendy C February 13, 2020 Customer service delivery 0 Comments
The law around FM keeps on changing as new information comes in and new discoveries are made. Compliance with health and safety can be see...
By Wendy C - February 13, 2020 No comments:
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Labels: Customer service delivery, demarcation, Engineers, environment, legal, relationships, subcontractors, suppliers, waste

Thursday, 6 February 2020

Getting Ahead Without Losing Your Head

Wendy C February 06, 2020 education 0 Comments
The struggle to get ahead at work can be fraught with tension. You want to be promoted but what if your boss isn't so keen? What then?...
By Wendy C - February 06, 2020 No comments:
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Labels: education, health and safety, IOSH qualifications, IWFM
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Coping With Coronavirus

Coronavirus is a nasty thing; it takes a week or so for symptoms to manifest and while most of us who get it suffer as much as from nor...

Posts

  • ▼  2020 (16)
    • ▼  May (2)
      • Looking Forward To The New Normal
      • When Can We Go Back To Work?
    • ►  April (3)
      • C-19 Business Pledge: A Vital Resource Or A Public...
      • Is Construction an essential industry?
      • Should The Coronavirus Crisis Bring Contract Work ...
    • ►  March (6)
      • Working From Home - How To Do It Well
      • Communication: The Key To Success
      • Hygiene Best Practice For A Safe Working Environment
      • Coping With Coronavirus
      • Working At Height: Getting RAMS Right
      • Working With Contractors
    • ►  February (5)
      • How To Deal With Irate Customers: Five Steps To Wi...
      • Communication: The Key To Success
      • Daisy-Chaining Contractors: The Problems And Pitfalls
      • Ethical Facilities Management In A Fast-moving World
      • Getting Ahead Without Losing Your Head
  • ►  2016 (7)
    • ►  March (3)
    • ►  February (4)

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admin call centre Coronavirus Customer service delivery demarcation education Engineers environment health and safety IOSH qualifications IWFM legal politics RAMS relationships subcontractors suppliers waste
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