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Thursday, 27 February 2020

How To Deal With Irate Customers: Five Steps To Win Them Over

Wendy C February 27, 2020 call centre 0 Comments
Nobody likes getting earache, i.e complaints or being shouted at by someone who is angry about something, not necessarily ourselves. Ove...
By Wendy C - February 27, 2020 No comments:
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Labels: call centre, Customer service delivery, demarcation, relationships, subcontractors

Thursday, 20 February 2020

Communication: The Key To Success

Wendy C February 20, 2020 Customer service delivery 0 Comments
One of my biggest bugbears in FM is communication. They were better at it in my last job than in others; people knew what was going on. Th...
By Wendy C - February 20, 2020 No comments:
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Labels: Customer service delivery, demarcation, Engineers, relationships, subcontractors, suppliers

Tuesday, 18 February 2020

Daisy-Chaining Contractors: The Problems And Pitfalls

Wendy C February 18, 2020 Customer service delivery 0 Comments
We've been warned (I hope!) that daisy-chaining plugs into extension leads as shown in in this picture is a very bad and dangerous ide...
By Wendy C - February 18, 2020 No comments:
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Labels: Customer service delivery, health and safety, subcontractors

Thursday, 13 February 2020

Ethical Facilities Management In A Fast-moving World

Wendy C February 13, 2020 Customer service delivery 0 Comments
The law around FM keeps on changing as new information comes in and new discoveries are made. Compliance with health and safety can be see...
By Wendy C - February 13, 2020 No comments:
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Labels: Customer service delivery, demarcation, Engineers, environment, legal, relationships, subcontractors, suppliers, waste

Thursday, 6 February 2020

Getting Ahead Without Losing Your Head

Wendy C February 06, 2020 education 0 Comments
The struggle to get ahead at work can be fraught with tension. You want to be promoted but what if your boss isn't so keen? What then?...
By Wendy C - February 06, 2020 No comments:
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Labels: education, health and safety, IOSH qualifications, IWFM
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  • ▼  2020 (16)
    • ►  May (2)
    • ►  April (3)
    • ►  March (6)
    • ▼  February (5)
      • How To Deal With Irate Customers: Five Steps To Wi...
      • Communication: The Key To Success
      • Daisy-Chaining Contractors: The Problems And Pitfalls
      • Ethical Facilities Management In A Fast-moving World
      • Getting Ahead Without Losing Your Head
  • ►  2016 (7)
    • ►  March (3)
    • ►  February (4)

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