Nobody likes getting earache, i.e complaints or being shouted at by someone who is angry about something, not necessarily ourselves. Ove...
Thursday, 27 February 2020
Thursday, 20 February 2020
One of my biggest bugbears in FM is communication. They were better at it in my last job than in others; people knew what was going on. Th...
Tuesday, 18 February 2020
We've been warned (I hope!) that daisy-chaining plugs into extension leads as shown in in this picture is a very bad and dangerous ide...
Thursday, 13 February 2020
The law around FM keeps on changing as new information comes in and new discoveries are made. Compliance with health and safety can be see...
Thursday, 6 February 2020
The struggle to get ahead at work can be fraught with tension. You want to be promoted but what if your boss isn't so keen? What then?...
Wednesday, 16 March 2016
I've been off ill for the last few days and today when I called in with a status update (I'll be off tomorrow as well), I offered ...
Sunday, 13 March 2016
Whatever your feelings about the EU are (mine are mixed), as the referendum over whether or not to remain draw nearer we're going to h...
Saturday, 5 March 2016
A recent look at some of the statements being made by business leaders appears to indicate support for the Government's ongoing aust...
Saturday, 27 February 2016
I first learned about demarcation at school during Business Studies during an overview of trade unions, their history and their practic...
Friday, 26 February 2016
Well I was on the phone to a supplier we don't often use the other day, chasing an ETA for delivery, when I heard the most ungodly out...
Saturday, 20 February 2016
This is an issue that comes up a lot in our industry: whose job is it to get the quote from the supplier — the admin staff or the attend...
Welcome to my new blog, where I'm going to discuss the issues affecting the workers on the front line of customer service in facilities...
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